Water damage gets exponentially worse every hour it sits. Our IICRC-certified crews extract standing water, set structural drying equipment, and document the loss for your insurer — typically arriving within 60–90 minutes when conditions allow.
Shut off the water source at the main valve if the leak is active. · Cut power to affected rooms at the breaker if water is near outlets, switches, or appliances. · Move undamaged contents (rugs, electronics, paper goods) out of the wet area. · Photograph the damage and the source — wide shots and close-ups — before cleanup begins. · Call for emergency extraction. The first 24 hours determine whether this is a drying job or a rebuild.
Standing water of any depth on flooring, in a basement, or under cabinets. · Visible water spreading into drywall, baseboards, or insulation. · A leak that has been undetected for more than a few hours. · Sewage backup, contaminated water (Category 2 or 3), or unknown water source. · A musty smell appearing 24–48 hours after a leak — early sign of microbial growth.
We follow IICRC S500 water damage restoration standards: extract standing water with truck-mounted equipment, set air movers and LGR dehumidifiers, take daily moisture readings until materials reach dry standard, and apply antimicrobial treatments where Category and material conditions warrant. Demolition is minimized — we open only what cannot be dried in place.
We provide insurance-ready documentation: timestamped photos, moisture meter readings, equipment logs, affected-material inventories, and Xactimate-format estimates. We work directly with most major carriers, but coverage decisions rest with your policy and adjuster — we do not guarantee outcomes or interpret coverage on your behalf.
Our goal is 60–90 minute arrival when conditions allow. Dispatch is 24/7. Actual times vary with weather, traffic, and emergency volume.
Most residential drying jobs take 3–5 days once equipment is set. Reconstruction (drywall, flooring, paint) is a separate timeline that depends on scope and materials.
Most homeowner policies cover sudden, accidental water damage (burst pipes, appliance failures). Gradual leaks and groundwater flooding are commonly excluded. We document the loss to support your claim, but coverage is decided by your carrier.
Speed and proper drying. We extract within hours, set the right equipment for the affected materials, monitor moisture daily, and apply EPA-registered antimicrobials when conditions warrant. Drying within 24–48 hours is the single biggest mold-prevention lever.
Usually no. We can typically work around occupants. If sewage, heavy demolition, or large containment is required, we will discuss temporary relocation up front so you can decide.